falaises vue de mer
Terms of Sales
(Reservations concluded by internet, via our reservation platform, by email or telephone)
Object
These general conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by our establishment, the contact details of which are specified in this reservation confirmation document.They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these general conditions of sale and the conditions of sale of the reserved rate accessible on our reservation platform. These general conditions of sale apply to all reservations made online, via our reservation platform.
Reservation
The customer chooses the services presented on our booking platform.He acknowledges having read the nature, destination and booking methods of the services available on our booking platform and having requested and obtained the necessary and/or additional information to make his booking in full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, so that our liability cannot be sought in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.
Booking process
Reservations made by the customer are made via the dematerialized reservation form accessible online on our reservation platform. The reservation is deemed to have been made upon receipt of the reservation voucher.The customer agrees, prior to any reservation, to complete the information requested on the voucher or the reservation request. The customer certifies the veracity and accuracy of the information transmitted. After the final choice of the services to be reserved, the reservation procedure includes in particular the entry of the bank card in the event of a guarantee or prepayment request, consultation and acceptance of the general conditions of sale and the conditions of sale of the reserved rate. before the validation of the reservation and, finally, the validation of the reservation by the customer.
Acknowledgment of receipt of the reservation
Our reservation platform acknowledges receipt of the customer's reservation by sending an email without delay.In the case of online booking, the acknowledgment of receipt of the reservation by e-mail summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of reservation made, information relating to after-sales service, as well as the address of the seller's establishment to which the customer can submit his complaints.
Cancellation or modification by the customer
The customer is reminded, in accordance with Article L. 121-21-8 12° of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Consumer Code. consumption.The conditions of sale of the reserved rate specify the terms of cancellation and/or modification of the reservation. Reservations with prepayment cannot be modified and/or canceled. The amounts paid in advance that are the deposits will not be refunded. In this case, it is mentioned in the conditions of sale of the tariff. When the conditions of sale of the reserved rate allow it, the cancellation of the reservation can be made directly with the establishment, whose telephone numbers are specified on the confirmation of the reservation sent by e-mail (cf general conditions of sale via mail, email or phone call). All reservations are nominative and may under no circumstances be transferred to a third party, whether free of charge or against payment.
Consumption of the service
Pursuant to the regulations in force in certain countries, the client may be asked, on arrival, to complete a police form. To do this, the customer will be asked to present an identity document in order to check whether or not he must complete the police form. For establishments with Internal Regulations, the customer accepts and undertakes to comply with said regulations. In the event of non-compliance by the customer with one of the provisions of the Internal Regulations, the establishment will be obliged to invite the customer to leave the establishment without any compensation and or without any refund if a regulation has already been been carried out.
Respect for a certain "art of living" is required of all customers to guarantee the tranquility of the place and the comfort of all.The customer undertakes to respect the instructions for good manners appearing in the rooms and in these general conditions of sale.
In addition, it is kindly requested not to smoke in the rooms or at the windows and not to light candles.
All rooms in the guest house (bedroom, living room) are strictly non-smoking.
The private parts are not left to the free disposal of the customers.
It is forbidden to eat in the rooms. The breakfast room is not a restaurant and/or picnic area left to the free disposal of customers. It can only be with the express authorization of the owners.
Any disrespectful attitude towards other customers and/or facilities will result in the immediate cancellation of the reservation, the invitation of the customer to leave the establishment without any compensation and/or without any refund if payment has already been made.
Responsibility
The photographs presented on our booking platform are not contractual. Even if all the best efforts are made so that the photographs, graphic representations and the texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the services offered, variations may occur between the time of the reservation and the day of the reservation. consumption of the service.The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, due to the customer, in particular the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the bearer's bank. Any reservation or payment that is irregular, ineffective, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.
Price
The prices relating to the reservation of services are indicated before and during the reservation. The prices are confirmed to the customer in the amount including tax, in the commercial currency of the establishment, and are only valid for the duration indicated on the booking platform. If the debit at the establishment is made in a currency other than that confirmed on the reservation, the exchange costs are the responsibility of the customer.All reservations, whatever their origin, are payable in the local currency of the establishment, except for special provisions indicated on site. Unless otherwise stated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.) if applicable, presented on the rates page, are to be paid directly on site with the establishment. The prices take into account the VAT applicable on the day of the order and any change in the rate applicable to VAT will be automatically passed on to the prices indicated on the date of invoicing. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be passed on to the prices indicated on the date of invoicing.
Payment
The customer communicates his bank details as a guarantee of the reservation except conditions or special rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club... according to the possibilities offered by the reservation platform of the establishment. ) by indicating directly, in the area provided for this purpose (secure entry by SSL encryption), the card number, without spaces between the figures, as well as its validity date (it is specified that the bank card used must be valid at time of consumption of the service) and the visual cryptogram. He must present himself to the establishment with the credit card which enabled him to guarantee the reservation. The debit of the payment is made at the establishment during the stay, except in the case of conditions or special rates where the partial or total debit of the payment is made during the reservation. This prepayment is referred to as installments.In the event of a no show (reservation not canceled – customer not present) of a reservation guaranteed by credit card, the establishment will debit the customer, as a lump sum, of the amount indicated in its general conditions and special conditions of sale. The establishment has chosen elloha.com/stripe.com to secure online payments by credit card. The validity of the customer's payment card is verified by stripe.com. There may be a refusal of the payment card for several reasons: stolen card, blocked card, ceiling reached, input error... In the event of a problem, the customer must contact his bank on the one hand, the establishment on the other hand to confirm his reservation and his method of payment. In the case of a rate subject to online prepayment, the amount paid in advance, which are the deposits, is debited at the time of booking. Some establishments can generate invoices/notes electronically, the original file is certified and available online at the internet address provided by the establishment.
Respect for privacy
The customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the answers by the presence of an asterisk. The information processed is intended for the establishments, elloha.com, its entities, its partners, its service providers (and in particular online payment service providers). The customer authorizes elloha.com to communicate his personal data to third parties on the condition that such communication proves to be compatible with the performance of the operations incumbent on elloha.com under these general conditions and in connection with the Customer Protection Charter personal data. In particular when paying online, the customer's bank details must be transmitted by the payment provider stripe.com to the bank of the establishment, for the execution of the reservation contract.The customer is informed that this data transfer may therefore take place in foreign countries that do not have adequate personal data protection within the meaning of the Data Protection Act. However, the customer agrees to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com in their professional capacity, have undertaken vis-à-vis the establishment to take all security and data confidentiality measures for said data transfers.
Convention of proof
The entry of the required banking information, as well as the acceptance of these general conditions and the voucher or the reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.The computerized records kept in the computer systems of elloha.com. will be kept under reasonable security conditions and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is registered at the time of booking.
force majeure
Force majeure means any event external to the parties that is both unpredictable and insurmountable and prevents either the customer or the establishment from fulfilling all or part of the obligations provided for in the contract. Are considered as cases of force majeure or fortuitous event those usually recognized by the jurisprudence of the French Courts and Tribunals. Each party cannot be held liable to the other party in the event of non-performance of its obligations resulting from an event of force majeure.It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party bears the burden of the resulting costs.
Litigation
These General Conditions of Sale are governed by the law of the country of establishment without obstructing the mandatory protective provisions that may be applicable in the country of residence of the consumers.
Entirety
These General Conditions of Sale, the conditions of sale of the rate reserved by the customer, and the voucher or the reservation request express the entirety of the obligations of the parties. No general or specific condition communicated by the customer can be incorporated into these general conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the voucher or the reservation request (including the special conditions of the reserved rate) and these general conditions. In the event of a contradiction between the booking form and the general conditions, the provisions appearing on the booking form will be the only ones applicable for the obligation in question. These general conditions of sale by internet may be modified and/or supplemented by the establishment at any time. In this case, the new version of the general conditions of sale by internet will be put online by the establishment. As soon as it is posted on the internet, the new version of the general conditions of sale by internet will automatically apply to all customers.
Terms of Sales
(via mail, email, phone call or website)
These general conditions of sale are intended for the use of the reservation of stays in bed and breakfast at La Nouvelle Criqueboise, 76111 Criquebeuf en Caux.
The acceptance and the respect of these conditions of sale are acquired from the payment of the deposit.
This contract, accepted by the customer, is concluded for a period determined at the time of booking. The customer may not under any circumstances claim any right to remain in the premises without the agreement of the owners.
All reservations are nominative and may under no circumstances be transferred to a third party, whether free of charge or against payment.
Confirmation of reservation:
The stays are guaranteed only by the reception of a deposit and deductible from the invoice on your arrival. Deposits must be paid no later than 7 days from the date of the reservation request or via the establishment's website.
The deposit requested is 30% of the total price of the stay.
The amount of the deposit requested may be greater than 30% of the total amount of the stay in the context of a reservation request without an available bank guarantee or in the event of a last-minute reservation.
The payment of the deposit can be made by check (bank domiciled in France, check payable to La NOUVELLE CRIQUEBOISE), by inter-bank transfer or other with your credit card.
For reservations within 10 days of the arrival date, La Nouvelle Criqueboise requires a deposit payment by means of an inter-bank transfer and not by check (sent by post).
The payment of a deposit implies the acceptance of the present general conditions of sale of the guest rooms.
Except for short stays, a reservation contract (detailing the services selected) will be sent by email, returned signed and accompanied by the deposit if it is made by check.
In the absence of a signed return of the contract within 5 days, it will be considered accepted. Your reservation will only be firm after receipt of the deposit.
Cancellation or modification of stay by the customer except in cases of force majeure:
Any cancellation or modification of reservation must be notified to La Nouvelle Criqueboise by letter or email, with acknowledgment of receipt, the date of receipt being taken as proof.
For a cancellation or modification between 31 and 21 days from the date of arrival: La Nouvelle Criqueboise reserves the right to charge 30% of the total amount of the stay.
For a cancellation or modification between 20 days and 8 days from the date of arrival: La Nouvelle Criqueboise reserves the right to charge 50% of the total amount of the stay.
For a cancellation or modification between 7 days and 1 day before the date of arrival: La Nouvelle Criqueboise reserves the right to charge 100% of the total amount of the stay.
If the customer does not appear in any way whatsoever before 8:30 p.m. on the day scheduled for the start of the stay, this contract becomes null and void and the owners can freely dispose of the accommodation.
The cost of accommodation remains fully acquired by the owners.
In the event of a shortened stay, the price corresponding to the cost of accommodation remains fully acquired by the owners.
Cancellation of the stay by LA NOUVELLE CRIQUEBOISE:
A reservation cancellation sent by e-mail or post may be carried out by us, for the following non-exhaustive reasons:
Serious illness or disability of one or both owners or their children over a long period of time. In this case, 1 month's notice of cancellation, with refund of the deposit.
Degradation of the premises by fire or serious bad weather such as storms or other climatic phenomena affecting the safety of guests.Without notice with refund of the deposit.
Rupture of water or electricity supplies over a given period making it impossible to perform our duties. Without notice with refund of the deposit.
Major strike movement or revolt of the people harming the safety of the hosts. Without notice with refund of the deposit.
For situations or cases of force majeure, we will contact you for a postponement of the stay without refunding the deposits but with the possibility of transforming the deposit into a credit.
TOURIST TAX:
The tourist tax is a local tax that the customer must pay to the owner who then transfers it to the public treasury. Its amount is subject to change.
RESPONSIBILITY :
The customer certifies that he is covered by civil liability insurance covering his liability and that of his family.
The children of customers evolve within the establishment La Nouvelle Criqueboise under the sole responsibility of their parents . The customer undertakes to return the guest rooms in perfect condition at the end of the stay, to declare and assume financial responsibility for any possible deterioration for which he may be responsible.
La Nouvelle Criqueboise declines all responsibility in the event of theft, loss, damage to personal effects and/or damage or injury to property or persons on the property, regardless of the cause.
In case of forgetting in the room at the end of the stay, the effects can be sent to the person concerned, on his request and at his expense.
ARRIVING TIME :
The customer must present himself on the day of his reservation between 6 p.m. and 8 p.m.
The customer will be given a set of keys allowing access to the property (front door of the house, bedroom and gate).
In the event of loss or damage to this set of keys or of an element of the set of keys, a lump sum of 75 euros will be invoiced to him.
DEPARTURE :
On the day of departure, customers must vacate the rooms by 10:00 a.m. maximum.
Early arrivals and late departures:
The reception and departure times are fixed, La Nouvelle Criqueboise reserves the right to accept early arrivals and delayed departures under conditions (request made before arrival) and to apply additional costs (15 euros / hour early and/or late).
Change of accommodation:
Without the customer being able to claim any compensation, La Nouvelle Criqueboise reserves the right to change the room initially reserved by the customer with a room of the same or greater capacity. In such a case, the cost of the reservation remains unchanged.
Accommodation capacity :
This contract is established for a specific number of people. If the number of customers exceeds this number, the owners are entitled to refuse the additional customers. This refusal cannot be considered as a modification or breach of the contract at the initiative of the owner. In case of departure of the customer, no refund can be considered. Note that it may be possible, in certain cases and under certain conditions, to provide an extra bed, involving additional costs for the customer.
Rules of procedure:
Our bed and breakfast is not a hotel or a public place. It is indeed a private place where we live as a family.The public cannot therefore access it freely. You also cannot bring your family or friends there even if you rent a room with us.
Respect for a certain "art of living" is required of all customers to guarantee the tranquility of the place and the comfort of all. The customer undertakes to respect the instructions for good manners appearing in the rooms and in these general conditions of sale.
In addition, it is kindly requested not to smoke in the rooms or at the windows and not to light candles. All rooms in the guest house (bedroom, living room) are strictly non-smoking.
The private parts are not left to the free disposal of the customers. Any intrusion by the customer into the private parts of our accommodation will result in the immediate cancellation of the reservation, the invitation of the customer to leave the establishment without any compensation and/or reimbursement if payment has already been made.
It is forbidden to eat in the rooms.
The breakfast room is not a restaurant and/or picnic area left to the free disposal of customers. It can only be done with the express authorization of the owners.
Any disrespectful attitude towards other customers or owners and / or facilities will result in the immediate cancellation of the reservation, the invitation of the customer to leave the establishment without any compensation and / or without any refund if a payment has already been made. .
Only people staying at La Nouvelle Criqueboise are authorized to use the common areas.
Please do not throw anything in the toilet other than the toilet paper present in the rooms.
Please also do not use the towels for removing make-up or cleaning shoes. We reserve the right to charge the cost of replacing towels and/or linens stained by these products .
Pets :
Pets are not allowed, except working animals (guide dog or medical assistance dog). In the event of non-compliance with this clause by the client, the refusal to accept the animals and their owners by La Nouvelle Criqueboise cannot be considered as a modification or termination of the contract at the initiative of the owners. So that in case of departure of the customer, no reimbursement can be envisaged or demanded.
Payment of the balance:
The balance of the rental price and paid services agreed at the time of booking is to be paid on arrival at the owners. Additional services and consumption will be settled at the end of the stay. A hearty breakfast is included in each bed and breakfast rate.
Computing and Freedom:
In accordance with the law of January 6, 1978, law n°78-17, you have the right to access and rectify data concerning you. La Nouvelle Criqueboise undertakes not to transmit the information provided to other companies or organizations, except the competent authorities.
Disputes:
This contract is governed by French law. All disputes to which this contract may give rise, concerning its validity, interpretation, execution, termination, their consequences and their consequences will be submitted to the competent courts under the conditions of common law.
Changes to the conditions of sale:
These conditions of sale are subject to change at any time and without notice.
Rules of procedure:
-No noise after 9 p.m.
-Parties are not allowed.
-The maximum capacity of the accommodation cannot be exceeded throughout the duration of the stays, night and day. If the capacity is exceeded, the reservation will be canceled and/or the stay shortened without any refund.
- If damage is observed as a result of negligence or misuse of the equipment, the cost of restoration or repair will be the responsibility of the tenant(s).
- For any arrival or departure outside the slots mentioned in these T&Cs without request to the owners, additional costs will be applied. (15 euros / hour in advance and/or late).
(Reservations concluded by internet, via our reservation platform, by email or telephone)
Object
These general conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by our establishment, the contact details of which are specified in this reservation confirmation document.They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these general conditions of sale and the conditions of sale of the reserved rate accessible on our reservation platform. These general conditions of sale apply to all reservations made online, via our reservation platform.
Reservation
The customer chooses the services presented on our booking platform.He acknowledges having read the nature, destination and booking methods of the services available on our booking platform and having requested and obtained the necessary and/or additional information to make his booking in full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, so that our liability cannot be sought in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.
Booking process
Reservations made by the customer are made via the dematerialized reservation form accessible online on our reservation platform. The reservation is deemed to have been made upon receipt of the reservation voucher.The customer agrees, prior to any reservation, to complete the information requested on the voucher or the reservation request. The customer certifies the veracity and accuracy of the information transmitted. After the final choice of the services to be reserved, the reservation procedure includes in particular the entry of the bank card in the event of a guarantee or prepayment request, consultation and acceptance of the general conditions of sale and the conditions of sale of the reserved rate. before the validation of the reservation and, finally, the validation of the reservation by the customer.
Acknowledgment of receipt of the reservation
Our reservation platform acknowledges receipt of the customer's reservation by sending an email without delay.In the case of online booking, the acknowledgment of receipt of the reservation by e-mail summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of reservation made, information relating to after-sales service, as well as the address of the seller's establishment to which the customer can submit his complaints.
Cancellation or modification by the customer
The customer is reminded, in accordance with Article L. 121-21-8 12° of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Consumer Code. consumption.The conditions of sale of the reserved rate specify the terms of cancellation and/or modification of the reservation. Reservations with prepayment cannot be modified and/or canceled. The amounts paid in advance that are the deposits will not be refunded. In this case, it is mentioned in the conditions of sale of the tariff. When the conditions of sale of the reserved rate allow it, the cancellation of the reservation can be made directly with the establishment, whose telephone numbers are specified on the confirmation of the reservation sent by e-mail (cf general conditions of sale via mail, email or phone call). All reservations are nominative and may under no circumstances be transferred to a third party, whether free of charge or against payment.
Consumption of the service
Pursuant to the regulations in force in certain countries, the client may be asked, on arrival, to complete a police form. To do this, the customer will be asked to present an identity document in order to check whether or not he must complete the police form. For establishments with Internal Regulations, the customer accepts and undertakes to comply with said regulations. In the event of non-compliance by the customer with one of the provisions of the Internal Regulations, the establishment will be obliged to invite the customer to leave the establishment without any compensation and or without any refund if a regulation has already been been carried out.
Respect for a certain "art of living" is required of all customers to guarantee the tranquility of the place and the comfort of all.The customer undertakes to respect the instructions for good manners appearing in the rooms and in these general conditions of sale.
In addition, it is kindly requested not to smoke in the rooms or at the windows and not to light candles.
All rooms in the guest house (bedroom, living room) are strictly non-smoking.
The private parts are not left to the free disposal of the customers.
It is forbidden to eat in the rooms. The breakfast room is not a restaurant and/or picnic area left to the free disposal of customers. It can only be with the express authorization of the owners.
Any disrespectful attitude towards other customers and/or facilities will result in the immediate cancellation of the reservation, the invitation of the customer to leave the establishment without any compensation and/or without any refund if payment has already been made.
Responsibility
The photographs presented on our booking platform are not contractual. Even if all the best efforts are made so that the photographs, graphic representations and the texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the services offered, variations may occur between the time of the reservation and the day of the reservation. consumption of the service.The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, due to the customer, in particular the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the bearer's bank. Any reservation or payment that is irregular, ineffective, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.
Price
The prices relating to the reservation of services are indicated before and during the reservation. The prices are confirmed to the customer in the amount including tax, in the commercial currency of the establishment, and are only valid for the duration indicated on the booking platform. If the debit at the establishment is made in a currency other than that confirmed on the reservation, the exchange costs are the responsibility of the customer.All reservations, whatever their origin, are payable in the local currency of the establishment, except for special provisions indicated on site. Unless otherwise stated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.) if applicable, presented on the rates page, are to be paid directly on site with the establishment. The prices take into account the VAT applicable on the day of the order and any change in the rate applicable to VAT will be automatically passed on to the prices indicated on the date of invoicing. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be passed on to the prices indicated on the date of invoicing.
Payment
The customer communicates his bank details as a guarantee of the reservation except conditions or special rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club... according to the possibilities offered by the reservation platform of the establishment. ) by indicating directly, in the area provided for this purpose (secure entry by SSL encryption), the card number, without spaces between the figures, as well as its validity date (it is specified that the bank card used must be valid at time of consumption of the service) and the visual cryptogram. He must present himself to the establishment with the credit card which enabled him to guarantee the reservation. The debit of the payment is made at the establishment during the stay, except in the case of conditions or special rates where the partial or total debit of the payment is made during the reservation. This prepayment is referred to as installments.In the event of a no show (reservation not canceled – customer not present) of a reservation guaranteed by credit card, the establishment will debit the customer, as a lump sum, of the amount indicated in its general conditions and special conditions of sale. The establishment has chosen elloha.com/stripe.com to secure online payments by credit card. The validity of the customer's payment card is verified by stripe.com. There may be a refusal of the payment card for several reasons: stolen card, blocked card, ceiling reached, input error... In the event of a problem, the customer must contact his bank on the one hand, the establishment on the other hand to confirm his reservation and his method of payment. In the case of a rate subject to online prepayment, the amount paid in advance, which are the deposits, is debited at the time of booking. Some establishments can generate invoices/notes electronically, the original file is certified and available online at the internet address provided by the establishment.
Respect for privacy
The customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the answers by the presence of an asterisk. The information processed is intended for the establishments, elloha.com, its entities, its partners, its service providers (and in particular online payment service providers). The customer authorizes elloha.com to communicate his personal data to third parties on the condition that such communication proves to be compatible with the performance of the operations incumbent on elloha.com under these general conditions and in connection with the Customer Protection Charter personal data. In particular when paying online, the customer's bank details must be transmitted by the payment provider stripe.com to the bank of the establishment, for the execution of the reservation contract.The customer is informed that this data transfer may therefore take place in foreign countries that do not have adequate personal data protection within the meaning of the Data Protection Act. However, the customer agrees to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com in their professional capacity, have undertaken vis-à-vis the establishment to take all security and data confidentiality measures for said data transfers.
Convention of proof
The entry of the required banking information, as well as the acceptance of these general conditions and the voucher or the reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.The computerized records kept in the computer systems of elloha.com. will be kept under reasonable security conditions and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is registered at the time of booking.
force majeure
Force majeure means any event external to the parties that is both unpredictable and insurmountable and prevents either the customer or the establishment from fulfilling all or part of the obligations provided for in the contract. Are considered as cases of force majeure or fortuitous event those usually recognized by the jurisprudence of the French Courts and Tribunals. Each party cannot be held liable to the other party in the event of non-performance of its obligations resulting from an event of force majeure.It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party bears the burden of the resulting costs.
Litigation
These General Conditions of Sale are governed by the law of the country of establishment without obstructing the mandatory protective provisions that may be applicable in the country of residence of the consumers.
Entirety
These General Conditions of Sale, the conditions of sale of the rate reserved by the customer, and the voucher or the reservation request express the entirety of the obligations of the parties. No general or specific condition communicated by the customer can be incorporated into these general conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the voucher or the reservation request (including the special conditions of the reserved rate) and these general conditions. In the event of a contradiction between the booking form and the general conditions, the provisions appearing on the booking form will be the only ones applicable for the obligation in question. These general conditions of sale by internet may be modified and/or supplemented by the establishment at any time. In this case, the new version of the general conditions of sale by internet will be put online by the establishment. As soon as it is posted on the internet, the new version of the general conditions of sale by internet will automatically apply to all customers.
Terms of Sales
(via mail, email, phone call or website)
These general conditions of sale are intended for the use of the reservation of stays in bed and breakfast at La Nouvelle Criqueboise, 76111 Criquebeuf en Caux.
The acceptance and the respect of these conditions of sale are acquired from the payment of the deposit.
This contract, accepted by the customer, is concluded for a period determined at the time of booking. The customer may not under any circumstances claim any right to remain in the premises without the agreement of the owners.
All reservations are nominative and may under no circumstances be transferred to a third party, whether free of charge or against payment.
Confirmation of reservation:
The stays are guaranteed only by the reception of a deposit and deductible from the invoice on your arrival. Deposits must be paid no later than 7 days from the date of the reservation request or via the establishment's website.
The deposit requested is 30% of the total price of the stay.
The amount of the deposit requested may be greater than 30% of the total amount of the stay in the context of a reservation request without an available bank guarantee or in the event of a last-minute reservation.
The payment of the deposit can be made by check (bank domiciled in France, check payable to La NOUVELLE CRIQUEBOISE), by inter-bank transfer or other with your credit card.
For reservations within 10 days of the arrival date, La Nouvelle Criqueboise requires a deposit payment by means of an inter-bank transfer and not by check (sent by post).
The payment of a deposit implies the acceptance of the present general conditions of sale of the guest rooms.
Except for short stays, a reservation contract (detailing the services selected) will be sent by email, returned signed and accompanied by the deposit if it is made by check.
In the absence of a signed return of the contract within 5 days, it will be considered accepted. Your reservation will only be firm after receipt of the deposit.
Cancellation or modification of stay by the customer except in cases of force majeure:
Any cancellation or modification of reservation must be notified to La Nouvelle Criqueboise by letter or email, with acknowledgment of receipt, the date of receipt being taken as proof.
For a cancellation or modification between 31 and 21 days from the date of arrival: La Nouvelle Criqueboise reserves the right to charge 30% of the total amount of the stay.
For a cancellation or modification between 20 days and 8 days from the date of arrival: La Nouvelle Criqueboise reserves the right to charge 50% of the total amount of the stay.
For a cancellation or modification between 7 days and 1 day before the date of arrival: La Nouvelle Criqueboise reserves the right to charge 100% of the total amount of the stay.
If the customer does not appear in any way whatsoever before 8:30 p.m. on the day scheduled for the start of the stay, this contract becomes null and void and the owners can freely dispose of the accommodation.
The cost of accommodation remains fully acquired by the owners.
In the event of a shortened stay, the price corresponding to the cost of accommodation remains fully acquired by the owners.
Cancellation of the stay by LA NOUVELLE CRIQUEBOISE:
A reservation cancellation sent by e-mail or post may be carried out by us, for the following non-exhaustive reasons:
Serious illness or disability of one or both owners or their children over a long period of time. In this case, 1 month's notice of cancellation, with refund of the deposit.
Degradation of the premises by fire or serious bad weather such as storms or other climatic phenomena affecting the safety of guests.Without notice with refund of the deposit.
Rupture of water or electricity supplies over a given period making it impossible to perform our duties. Without notice with refund of the deposit.
Major strike movement or revolt of the people harming the safety of the hosts. Without notice with refund of the deposit.
For situations or cases of force majeure, we will contact you for a postponement of the stay without refunding the deposits but with the possibility of transforming the deposit into a credit.
TOURIST TAX:
The tourist tax is a local tax that the customer must pay to the owner who then transfers it to the public treasury. Its amount is subject to change.
RESPONSIBILITY :
The customer certifies that he is covered by civil liability insurance covering his liability and that of his family.
The children of customers evolve within the establishment La Nouvelle Criqueboise under the sole responsibility of their parents . The customer undertakes to return the guest rooms in perfect condition at the end of the stay, to declare and assume financial responsibility for any possible deterioration for which he may be responsible.
La Nouvelle Criqueboise declines all responsibility in the event of theft, loss, damage to personal effects and/or damage or injury to property or persons on the property, regardless of the cause.
In case of forgetting in the room at the end of the stay, the effects can be sent to the person concerned, on his request and at his expense.
ARRIVING TIME :
The customer must present himself on the day of his reservation between 6 p.m. and 8 p.m.
The customer will be given a set of keys allowing access to the property (front door of the house, bedroom and gate).
In the event of loss or damage to this set of keys or of an element of the set of keys, a lump sum of 75 euros will be invoiced to him.
DEPARTURE :
On the day of departure, customers must vacate the rooms by 10:00 a.m. maximum.
Early arrivals and late departures:
The reception and departure times are fixed, La Nouvelle Criqueboise reserves the right to accept early arrivals and delayed departures under conditions (request made before arrival) and to apply additional costs (15 euros / hour early and/or late).
Change of accommodation:
Without the customer being able to claim any compensation, La Nouvelle Criqueboise reserves the right to change the room initially reserved by the customer with a room of the same or greater capacity. In such a case, the cost of the reservation remains unchanged.
Accommodation capacity :
This contract is established for a specific number of people. If the number of customers exceeds this number, the owners are entitled to refuse the additional customers. This refusal cannot be considered as a modification or breach of the contract at the initiative of the owner. In case of departure of the customer, no refund can be considered. Note that it may be possible, in certain cases and under certain conditions, to provide an extra bed, involving additional costs for the customer.
Rules of procedure:
Our bed and breakfast is not a hotel or a public place. It is indeed a private place where we live as a family.The public cannot therefore access it freely. You also cannot bring your family or friends there even if you rent a room with us.
Respect for a certain "art of living" is required of all customers to guarantee the tranquility of the place and the comfort of all. The customer undertakes to respect the instructions for good manners appearing in the rooms and in these general conditions of sale.
In addition, it is kindly requested not to smoke in the rooms or at the windows and not to light candles. All rooms in the guest house (bedroom, living room) are strictly non-smoking.
The private parts are not left to the free disposal of the customers. Any intrusion by the customer into the private parts of our accommodation will result in the immediate cancellation of the reservation, the invitation of the customer to leave the establishment without any compensation and/or reimbursement if payment has already been made.
It is forbidden to eat in the rooms.
The breakfast room is not a restaurant and/or picnic area left to the free disposal of customers. It can only be done with the express authorization of the owners.
Any disrespectful attitude towards other customers or owners and / or facilities will result in the immediate cancellation of the reservation, the invitation of the customer to leave the establishment without any compensation and / or without any refund if a payment has already been made. .
Only people staying at La Nouvelle Criqueboise are authorized to use the common areas.
Please do not throw anything in the toilet other than the toilet paper present in the rooms.
Please also do not use the towels for removing make-up or cleaning shoes. We reserve the right to charge the cost of replacing towels and/or linens stained by these products .
Pets :
Pets are not allowed, except working animals (guide dog or medical assistance dog). In the event of non-compliance with this clause by the client, the refusal to accept the animals and their owners by La Nouvelle Criqueboise cannot be considered as a modification or termination of the contract at the initiative of the owners. So that in case of departure of the customer, no reimbursement can be envisaged or demanded.
Payment of the balance:
The balance of the rental price and paid services agreed at the time of booking is to be paid on arrival at the owners. Additional services and consumption will be settled at the end of the stay. A hearty breakfast is included in each bed and breakfast rate.
Computing and Freedom:
In accordance with the law of January 6, 1978, law n°78-17, you have the right to access and rectify data concerning you. La Nouvelle Criqueboise undertakes not to transmit the information provided to other companies or organizations, except the competent authorities.
Disputes:
This contract is governed by French law. All disputes to which this contract may give rise, concerning its validity, interpretation, execution, termination, their consequences and their consequences will be submitted to the competent courts under the conditions of common law.
Changes to the conditions of sale:
These conditions of sale are subject to change at any time and without notice.
Rules of procedure:
-No noise after 9 p.m.
-Parties are not allowed.
-The maximum capacity of the accommodation cannot be exceeded throughout the duration of the stays, night and day. If the capacity is exceeded, the reservation will be canceled and/or the stay shortened without any refund.
- If damage is observed as a result of negligence or misuse of the equipment, the cost of restoration or repair will be the responsibility of the tenant(s).
- For any arrival or departure outside the slots mentioned in these T&Cs without request to the owners, additional costs will be applied. (15 euros / hour in advance and/or late).